Effective Date: October 15, 2026
At Glow In Dark Stickers, we take pride in the quality of our custom products. Because all items are made-to-order specifically for you, our refund policy is designed to address quality issues while being fair to both parties.
Quality Guarantee
We stand behind the quality of our products. If you receive an item with a manufacturing defect or quality issue, we will make it right.
Reporting Quality Issues
To report a quality issue:
- Time Limit: Contact us within 15 days of receiving your order.
- How to Report: Email us at support@glowindarkstickers.com
- Required Information:
- Your order number
- Clear photos showing the quality issue
- A brief description of the problem
Resolution Options
If we confirm a quality issue with your order, you may choose one of the following options:
Option A: Free Replacement
We will reproduce your order at no additional cost and ship it to you free of charge.
Option B: Full Refund
We will issue a full refund to your original payment method. Refunds are typically processed within 3-7 business days after we confirm the quality issue.
What Is NOT Covered
We cannot offer refunds or replacements in the following situations:
Design File Errors
If the issue is caused by errors in the design file you provided, such as:
- Low resolution images
- Incorrect colors (not using CMYK)
- Spelling or grammatical errors
- Incorrect dimensions or bleed settings
- Missing fonts or design elements
We print exactly what you approve. Please review your proof carefully before confirming production.
Change of Mind
Because our products are custom-made specifically for your order, we cannot accept returns or issue refunds if:
- You simply changed your mind
- The product doesn’t meet your subjective expectations but matches your approved design
- You ordered the wrong quantity or product type
Damaged in Shipping
If your order arrives damaged due to shipping, please contact us within 15 days with photos of the damaged package and products. We will work with you to resolve the issue.
Cancellations
Orders may be cancelled for a full refund only if production has not yet begun. Once production starts, cancellations are not possible due to the custom nature of our products.
Contact Us
If you have any questions about our refund policy, please contact us: